Customer Reviews

Everything!!

My rep is always available or accessible. Her recommendations are on the mark and caring. I have developed a comfort level and value her assessments.

Best seen, Best observed. Noted for Personal and receptive feedback. Quick response to questions being asked providing honest and accurate information on individual policies.

brandon was great . Also fell in love with the dog . best rates and 3 yr lock in .

Service was excellent. Coverage options were clearly explained and paperwork follow-up was timely and seamless. Overall, a very easy and painless experience!

Todd and Kimberly have been fantastic and have saved me HUNDREDS EACH MONTH since I signed up for GL, AUTO, & WC insurance policies through Sumser Insurance! I own a professional air duct cleaning business, and our clients require COI’s before allowing us to start our projects - Todd and Kimberly’s quick responsiveness has been a TREMENDOUS service! I was previously with VA Farm Bureau, and it was a NIGHTMARE for my commercial/industrial clients and me trying to explain the “BOP” insurance coverage to them. Not only a headache, but I was also frustrated by their lack of open and responsive communication when my commercial clients requested COI’s before starting a job. Thank you Todd and Kimberly for your best-in-class leading quality of service, as well as the best prices out of the insurance providers I contacted when making my change.

My direct dealings with Mr. Brandon McFarling, Mrs. Kimberly Feight & the rest of the squad at Sumser has consistently been a first class experience. They are pro-active, ver responsive & informative. Making the switch to Sumser was a win for my family & I

Responsiveness - Jenna is outstanding!

I really do appreciate the excellent service I have always had from Jenna! All of her expertise is so dependable & she is always friendly. I am always thankful for her patience & willingness to share information & to take time to explain details. Thank You so much for asking!

We have been with Sumser for 15 years and have always found them to be professional and responsive. We don’t have many claim events but when we have they have been handled efficiently.