Customer Reviews

Rated 5 out of 5 based on 16 rated reviews.
  • RT
    ...great service provided.Read Full Review

    “I’ve been with Sumser Insurance Professionals, formerly James River Insurance for over 10 years. They have been nothing but professional and courteous to me and my family. Both of my daughters have insurance policy with Sumser because of the great service provided. My eldest daughter works for the other James River Insurance company in the West End and they cover Uber claims, not this office.”

  • SP
    Great folks and great company. Very responsive and pleasant to deal with.
  • Margie Sherman
    Todd met us at our home when it was convenient for us to review our coverage...Read Full Review

    “Todd met us at our home when it was convenient for us to review our coverage, we found that to be a great perk since we both work! He provided us options, was able to save us some money and made it very easy to convert our existing out of state policies. We found Todd’s expert knowledge of insurance and ability to educate us on the benefits of his policies to be the convincing factors for switching all of our coverage to James River Insurance. They definitely provide a professional and personal touch to their service! I would definitely recommend contacting him for a quote!”

  • Josh Moeller
    5 stars!
  • Jeffrey Cartwright
    Exceptional service, great people, prompt and reliable all the time!Read Full Review

    “Been with them for four years. Exceptional service, great people, prompt and reliable all the time!”

  • JC
    I felt comfortable and was given the option of meeting at my convenience.Read Full Review

    “I was able to discuss my insurance need and I was given excellent advice in a polite,interesting and relaxed manor! I felt comfortable and was given the option of meeting at my convenience. I plan to do it soon!”

  • DR
    Return phone calls timely.
  • TW
    I truly love my relationship with Jessica!Read Full Review

    “I truly love my relationship with Jessica! She is very professional and down to earth at the same time, I trust her expertise. I also had to change my account with the auto debit and the office worked with me immediately to resolve the transition. I couldn’t be more pleased with the team spirit.”

  • AD
    Quick responses to inquires and requests
  • EJ
    We been with you for about 30 yearsRead Full Review

    “We been with you for about 30 years and have had some claims. All were handled promptly and without issue.”

  • PN
    Awesome people!
  • FH
    Very easy to work with agent; very responsive to questions
  • VR
    You drove to my house with paper work. Treated me like family.Read Full Review

    “You drove to my house with paper work. Treated me like family. And are fast to respond to any problem.”

  • VM
    It was very helpful to receive the suggestions for additions/changes to coverage
  • MN
    My questions are answered in a timely and accurate manner.Read Full Review

    “Everyone that I have worked with (in the past 6 years that I have been working with you all) has been very friendly, professional, and helpful. My questions are answered in a timely and accurate manner.”