Customer Reviews
- RAAnd the rates are the best. Great personal service.Robert A., Midlothian, VA
“Absolutely the best!!! If you need help or don’t understand something you can call Dianne and your problem will be solved before you hang up! I recommended my whole family and friends. And the rates are the best. Great personal service. I feel very comfortable calling them that I can share recipes before ending my conversation. Now you can’t beat that.”
- DS
- GSVery helpful, professional, courteous, responsive, and good to customers.Gary S., Nokesville, VACustomer since Apr 2007
- MTErie has my back and so does Sumser Insurance Professionals.Michael T., Richmond, VACustomer since May 2014
“Jessie provided quick and detailed answers/explanations concerning a rental car and sent me the proof of insurance form.
Top quality service. She cared that I understood what my coverage provided and that I didn’t need to acquire additional insurance from the rental company.
Erie has my back and so does Sumser Insurance Professionals. Thanks.” - AR
- KM
Todd met us at our home when it was convenient for us to review our coverage...Margie S., Virginia“Todd met us at our home when it was convenient for us to review our coverage, we found that to be a great perk since we both work! He provided us options, was able to save us some money and made it very easy to convert our existing out of state policies. We found Todd’s expert knowledge of insurance and ability to educate us on the benefits of his policies to be the convincing factors for switching all of our coverage to James River Insurance. They definitely provide a professional and personal touch to their service! I would definitely recommend contacting him for a quote!”
5 stars!Josh M., Virginia
- JC
- RSRobert S., Midlothian, VA
“Thank God Todd Sumser understands how business works! My wife and I felt like we had just spent the day at an Expo Fair by the time we waved goodbye. Friendly, personable, accommodating, generous, just to name a few of the characteristics we encountered. So refreshing to do business with a company that understands that customers pay the bills, instead of dealing with entry level staff with an attitude and no motivation to sell. As long as we are treated in this manner, we will be lifelong customers of Sumser Insurance. AND although we saved a ton of money on our insurance, given similar quotes we will likely want to give our business to Sumser just because the relationship is sometimes as important as the savings. Give them a call when it’s time to shop insurance.”
- ND
- JS
- PHHenrico, VACustomer since Sep 2022
“I had just bought a house and close friends recommended I contact Sumser Insurance Professionals. I received a quick response and the attention I needed to obtain home, auto and umbrella policies, all before closing on the house. Communication and a process that was seamless and without issues. The best experience ever in the midst of all of the details that I needed to be handling. Thank you, very much!”
