Customer Reviews
- RAAnd the rates are the best. Great personal service.Robert A., Midlothian, VA
“Absolutely the best!!! If you need help or don’t understand something you can call Dianne and your problem will be solved before you hang up! I recommended my whole family and friends. And the rates are the best. Great personal service. I feel very comfortable calling them that I can share recipes before ending my conversation. Now you can’t beat that.”
- DS
- GSVery helpful, professional, courteous, responsive, and good to customers.Gary S., Nokesville, VACustomer since Apr 2007
- MTErie has my back and so does Sumser Insurance Professionals.Michael T., Richmond, VACustomer since May 2014
“Jessie provided quick and detailed answers/explanations concerning a rental car and sent me the proof of insurance form.
Top quality service. She cared that I understood what my coverage provided and that I didn’t need to acquire additional insurance from the rental company.
Erie has my back and so does Sumser Insurance Professionals. Thanks.” - AR
- KM
Todd met us at our home when it was convenient for us to review our coverage...Margie S., Virginia“Todd met us at our home when it was convenient for us to review our coverage, we found that to be a great perk since we both work! He provided us options, was able to save us some money and made it very easy to convert our existing out of state policies. We found Todd’s expert knowledge of insurance and ability to educate us on the benefits of his policies to be the convincing factors for switching all of our coverage to James River Insurance. They definitely provide a professional and personal touch to their service! I would definitely recommend contacting him for a quote!”
5 stars!Josh M., Virginia
- RW
- JRSandston, VACustomer since May 2000
“My insurance agents (Jessie and now Brandon), that I have worked with over the past 13 plus years have been amazing. They have helped me every step of the way through all our life changes. I could not be more grateful to have such a great team making sure we are covered! ”
- LE
- WF
- PAPaula A., Disputanta, VACustomer since Jan 2009
“In the 43 years I have dealt with insurance agencies, Sumser has proven the best and most client-focused. I appreciate the fact that I’m not a seen as policy number, but treated as a valued customer with professionalism and care. I have always been able to have any questions or concerns answered thoroughly, quickly and respectfully. I highly recommend Sumser Insurance. ”
